Frequently Asked Questions

Roovita Wellness is your online destination for quality wellness, recovery, lifestyle, and fitness essentials. From cold plunge baths, saunas, and LED light therapy devices to gym gear, fashion accessories, and home wellness solutions, we bring together products designed to help you feel better, recover faster, and live well — all in one place.

We are proudly Australian-owned, with operations running out of Australia. We serve customers worldwide through our online store.

We offer a broad range of wellness-focused items including recovery gear such as cold plunge baths, LED therapy and saunas, fitness equipment like sit up bars and yoga rings, personal wellness tools such as massagers and posture correctors, and lifestyle accessories including humidifiers, oil lamps, and copper string lights.

We carefully select suppliers who meet strict quality standards. Products are tested for durability, performance, and safety where applicable. Many items are sourced from trusted wellness and lifestyle manufacturers.

Where possible, yes. Roovita Wellness prioritises high-quality, natural, and sustainable products that align with long-term wellness.

Yes, we ship globally, with primary fulfilment to Australia and international shipping to most countries.

Australia and international delivery usually takes 7 to 21 business days depending on the product and region. All orders are shipped free of charge.

Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your delivery step by step.

We accept major credit and debit cards, PayPal, and Shop Pay. We are working on adding Afterpay and Zip Pay soon.

No, there are no extra charges for customers when using Afterpay or Zip Pay. You simply pay in instalments while Roovita Wellness covers the merchant service fee.

If you are not satisfied with your purchase, you can return most items within 30 days of delivery. Products must be unused and in original packaging. Some personal-use products may not be eligible due to hygiene reasons.

Contact our support team at support@roovitawellness.com.au with your order details and we will guide you through the process.

You can email our support team at support@roovitawellness.com.au. We typically respond within 24 to 48 hours.

Yes. Visit the Customer Service section on our website for FAQs, returns, and support information.

Roovita Club is our exclusive community where members get early access to new arrivals, special discounts, wellness tips, and VIP-only offers.

Sign up through the “Join the Roovita Club” page on our website. Membership is free and comes with benefits such as welcome discounts and exclusive sales.

Yes. We are an Australian-owned online store with a global focus. We value quality, transparency, and customer trust. Unlike many dropship-only sites, we are building a long-term wellness brand with real customer service and real guarantees.

We process all payments securely through Shopify, PayPal, and other trusted gateways. Our policies are transparent, and our customer support is always available to assist.

Yes. New customers get 10% off their first order and free shipping on all orders. We also run seasonal promotions and Roovita Club-only offers.

Yes. Follow us on Instagram, TikTok, Facebook, and Pinterest for wellness tips, new arrivals, and exclusive promotions.