Privacy Policy

Last Updated: 19 December 2025

Roovita Wellness operates this store and website, including all related information, content, features, tools, products, and services (the “Services”). Roovita Wellness is powered by Shopify, which enables us to provide the Services.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you access or use the Services, make a purchase, or otherwise communicate with us.

If any provision of our Terms of Service conflicts with this Privacy Policy, this Privacy Policy will prevail with respect to personal information.

By accessing or using any part of the Services, you acknowledge that you have read and agree to this Privacy Policy.

1. Personal Information We Collect

“Personal information” means information that identifies you or can reasonably be linked to you. It does not include anonymised or de-identified data.

Depending on how you interact with the Services and applicable laws, we may collect the following:

Contact Information

• Name
  
• Billing and shipping address
  
• Phone number
  
• Email address
  

Financial Information

• Payment card details (processed securely by third-party providers)
  
• Form of payment
  
• Transaction details
  
• Payment confirmations
  

Account Information

• Username and password
  
• Preferences and settings
  

Transaction Information

• Products viewed
  
• Wishlist items
  
• Cart items
  
• Purchases, returns, exchanges, and cancellations
  
• Order history
  

Communications

• Messages you send to us (including customer support enquiries)
  

Device & Usage Information

• IP address
  
• Browser type and settings
  
• Device type
  
• Network information
  
• Unique identifiers
  
• Interaction timestamps and browsing behaviour
  

2. Sources of Personal Information

We may collect personal information from:

Directly From You

• Creating an account
  
• Making a purchase
  
• Contacting customer support
  
• Using the Services
  

Automatically

• Cookies and similar tracking technologies
  
• Your device when accessing our website
  

Service Providers

• Payment processors
  
• Shipping and fulfilment partners
  
• Analytics and fraud-prevention providers
  

Partners & Third Parties

• Marketing and advertising partners
  
• Social media platforms
  
• Other merchants using Shopify technology (where applicable)
  

3. How We Use Your Personal Information

A. Provide, Improve & Personalise the Services

Including to:

• Process payments and fulfil orders
  
• Manage customer accounts
  
• Enable returns and exchanges
  
• Send transactional communications
  
• Customise your shopping experience
  
• Improve website functionality and performance
  

B. Marketing & Advertising

We may use personal information to:

• Send promotional emails or SMS messages
  
• Display targeted advertising on our website or third-party platforms
  
• Provide marketing based on browsing or purchase history
  

You may opt out of marketing communications at any time.

C. Security & Fraud Prevention

To:

• Protect accounts
  
• Detect and prevent fraud
  
• Maintain a safe shopping environment
  

D. Customer Support

To:

• Respond to enquiries
  
• Provide assistance
  
• Maintain customer relationships
  

E. Legal & Compliance

To:

• Comply with legal obligations
  
• Respond to lawful requests from authorities
  
• Enforce our Terms of Service
  

4. How We Disclose Personal Information

We may disclose personal information:

A. To Shopify & Service Providers

Including:

• Payment processors
  
• Fulfilment and logistics partners
  
• Analytics, IT, and security providers
  

B. To Business & Marketing Partners

Such as advertising and marketing platforms, including Shopify-supported advertising features.

You may have the right to opt out of certain targeted advertising depending on your location.

C. With Your Consent

Including where you:

• Connect social media accounts
  
• Provide specific delivery or referral instructions
  

D. Within Our Corporate Group

Where necessary for operational or business purposes.

E. For Legal or Business Transactions

Including mergers, acquisitions, asset transfers, or insolvency events.

5. Our Relationship With Shopify

Our store is hosted on Shopify. Shopify processes personal information to operate and improve its platform and may collect information directly from you across different merchant websites.

In certain circumstances, Shopify — and not Roovita Wellness — is responsible for handling privacy rights related to data it controls.

More information is available via Shopify’s Consumer Privacy Policy and Privacy Portal.

6. Third-Party Websites

Our Services may include links to third-party websites.

We are not responsible for:

• Their privacy practices
  
• Their security measures
  
• Their content
  

Any information you make publicly available (such as on social media) may be visible to others.

7. Children’s Data

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us to request deletion.

8. Security & Data Retention

We use commercially reasonable safeguards to protect your personal information. However, no system is completely secure.

We retain personal information only for as long as necessary to:

• Provide the Services
  
• Maintain accounts
  
• Comply with legal obligations
  
• Resolve disputes
  

9. Your Rights & Choices

Depending on your location, you may have the right to:

• Access the personal information we hold
  
• Request correction of inaccurate data
  
• Request deletion of personal information
  
• Request data portability
  
• Opt out of certain data uses (including targeted advertising where applicable)
  

Australian customers have rights under the Australian Privacy Principles (APPs).

EEA/UK residents may also have rights to object to or restrict processing and withdraw consent.

We may need to verify your identity before processing requests.
We will not discriminate against you for exercising your rights.

10. Complaints

If you have a privacy concern, please contact us first.
You may also lodge a complaint with your local data protection authority where applicable.

11. International Transfers

Your personal information may be stored or processed outside your country.

Where required, international transfers rely on appropriate safeguards such as Standard Contractual Clauses or other lawful mechanisms.

12. Changes to This Policy

We may update this Privacy Policy from time to time.
When we do, we will revise the “Last Updated” date and provide notice where required by law.

13. Contact Us

For questions, concerns, or privacy requests:

📧 support@roovitawellness.com.au

Roovita Wellness is the data controller for your personal information.